PREMIUM SUPPORT

Premium Support for Enterprise Customers

To keep our pricing affordable, all Premiumz solutions come bundled only with our Standard Support Plan. Enterprise customers who require more support have the options to upgrade to our Business and Enterprise Support Plans. Together, we hope to provide businesses with the flexibility to choose the support plans that meet their specific needs.

Support Plan Pricing

Standard Plan is included for every paying customers. Upgrades to Business and Enterprise Plans can be purchased annually.
 
BUSINESS PLAN
Priority support and enhanced SLA
ENTERPRISE PLAN
For mission critical operations
Singapore
SGD 3,000 per year
SGD 15,000 per year
Malaysia
MYR 9,000 per year
MYR 36,000 per year
Hongkong
HKD 18,000 per year
HKD 90,000 per year
International
USD 2,400 per year
USD 12,000 per year

Training and Technical Support Pricing

Need help with training and technical support for your use of Premiumz solutions? Business and Enterprise Plans already come with bundled support credits. If required, additional support hours can be purchased on pay per use basis.
 
BUSINESS PLAN
Priority support and enhanced SLA
ON-SITE SUPPORT
Providing support at customer site
Singapore
SGD 150 per hour / 1 credit
SGD 300 per hour / 2 credits
Malaysia
MYR 350 per hour / 1 credit
MYR 900 per hour / 2 credits
Hongkong
HKD 900 per hour / 1 credit
HKG 1,800 per hour / 2 credits
International
USD 120 per hour / 1 credit
USD 240 per hour / 2 credits

GOT ANY QUESTION?

Find answers in our Knowledge Base page if you are looking for more information about our services.

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