PREMIUM SUPPORT

Premium Support for Enterprise Customers

To keep our pricing affordable, all Premiumz solutions come bundled only with our Standard Support Plan. Enterprise customers who require more support have the options to upgrade to our Business and Enterprise Support Plans. Together, we hope to provide businesses with the flexibility to choose the support plans that meet their specific needs.

Support Plan Pricing

Standard Plan is included for every paying customers. Upgrades to Business and Enterprise Plans can be purchased annually.

	BUSINESS PLAN Priority support and enhanced SLA	ENTERPRISE PLAN For mission critical operations
Singapore	SGD 3,000 per year	SGD 15,000 per year
Malaysia	MYR 9,000 per year	MYR 36,000 per year
Hongkong	HKD 18,000 per year	HKD 90,000 per year
International	USD 2,400 per year	USD 12,000 per year

Training and Technical Support Pricing

Need help with training and technical support for your use of Premiumz solutions? Business and Enterprise Plans already come with bundled support credits. If required, additional support hours can be purchased on pay per use basis.

	BUSINESS PLAN Priority support and enhanced SLA	ON-SITE SUPPORT Providing support at customer site
Singapore	SGD 150 per hour / 1 credit	SGD 300 per hour / 2 credits
Malaysia	MYR 350 per hour / 1 credit	MYR 900 per hour / 2 credits
Hongkong	HKD 900 per hour / 1 credit	HKG 1,800 per hour / 2 credits
International	USD 120 per hour / 1 credit	USD 240 per hour / 2 credits

GOT ANY QUESTION?

Find answers in our Knowledge Base page if you are looking for more information about our services.

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